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Web Hosting & Web Site Design Services

FREQUENTLY ASKED QUESTIONS

Click a link below to view questions frequently asked regarding the various services that we offer.  Web Hosting  Domain Name Registration  Custom Web Site Design  Web Site Templates  Search Engine Optimization  Custom Programming WEB HOSTING FAQ's My domain name is registered at another registrar. How do I host it on Anvana servers? Regardless of where your domain name is registered, you can host it with any web hosting provider of your choice. When you signup with our services we send you a welcome email that will contain our name servers. You will need to visit your registrar and modify the current name servers listed for your domain name to reflect our name servers. Once you make those modifications it will take up to 72 hours for the changes to propagate across all the networks at which time your domain name will come live on your hosting account on our servers and you will be able reach your account using your domain name www.yourdomain.com from your web browser. How do I access my account on your servers before the name servers are propagated and my domain name is live? The welcome email that we send when you signup will include account login information that will permit you to access your account prior to dns propagation. This allows you to upload your web pages and to access the control panel to setup the features available to you. Are there any setup fees or contracts required for web hosting plans? No, there are no hidden fees or setup fees and no contracts for hosting plans. I see that you offer a 30 day money back guarantee. How does this work? Our money back guarantee applies to all first time clients. In the event that you are unsatisfied with our services within the first 30 days of service we will refund all hosting fees upon receipt of the account cancellation request form. I see that some of your hosting plans mention multiple or additional domain hosting, what does this mean? This means that you can host more than one domain name in these account plans. This eliminates your need to sign up for additional hosting plans if you have more than one domain name with their own pages. What kind of support do you provide and how do I obtain support? We provide support for any issues that you experience with the features that come with your account plan and any issues that pertain to our servers. We do not provide technical support for your use of 3rd party scripts or html coding for your web pages unless you have purchased one of our site maintenance programs or script programming, please refer to these sections for more detail. Technical support is available 24 hours a day, 7 days a week, including Holiday's. Support can be obtained via the Live Assistance link Monday through Friday, 8:00am EST to 6:00pm EST, or by submitting the Technical Support Request Form. Our techs are on duty around the clock and respond to support form requests within 4 hours of submission. I have more questions, who do I contact? Click the Live Assistance Link located on any of our pages during operating hours and one of our live representatives will be happy to assist you. Or click here and submit your questions via our sales inquiry form and a representative will respond to you promptly. Back To Top Domain Registration FAQ's Is Anvana a Registrar? No we are not a registrar. We are an affiliate of Bulk Register. It is through this affiliation that we are able to register and manage our clients domain names. I'm interested in signing up with Anvana for a hosting account and I want to register my domain name, how do I get both? You will have the option of registering your domain name on our order form and it will be processed at the same time that your account is setup. My domain name is currently hosted with another service, how do I move it to Anvana? When you sign up for a hosting account with us you will receive a welcome email that will contain our name server information. You will then need to visit your registrar and modify the current name servers for your domain name to reflect our name servers. Once the modifications are made at your registrar it can take up to 72 hours for the changes to propagate across the networks at which time your domain name will come live on your account on our servers. If you need assistance making the modifications, we will be happy to assist you, however, your registrar should have detailed instructions for modifying your name servers in your account with them. If we can be of assistance during this process you can click our Live Assistance link located on any of our web pages, call our toll free number during business hours, or submit the Technical Support Request Form and our techs will respond promptly. My domain name is currently registered through another registrar and I would like to transfer it to Anvana's registration services, how do I do this? This can be easily accomplished by submitting the form in the Customer Care Center titled Transfer Domain Registration To Anvana. Once we receive your request we will initiate the request through the main registrar. Confirmation emails will be sent to the Administrative Contact as it is listed in a Whois report for your domain name. You will need to follow all instructions contained in that confirmation email in order for the transfer to be successful. Your domain registration must not be expired with the current registrar and there must be at least 14 business days before expiration in order to initiate a transfer request. Are there any fees for transferring my registration to Anvana's registration services? The only fee that will apply will be the cost for the 1 year renewal that is automatically applied for any domain names transferred. Please refer to our Domain Registration page for registration and renewal fees. If I register my domain name through Anvana, will I retain ownership or will Anvana? You will always retain ownership of any domain names that you register through Anvana as long as the renewal fees are up to date. What happens when it is time to renew my domain registration, will I be notified? Our clients are setup with Auto Renewal of their domain registrations when they sign up for hosting services with us. Each year, 1 week prior to expiration of your domain registrations your registration will be renewed and your credit card or checking account will automatically be charged the renewal fee. I have more questions, who do I contact? Click the Live Assistance Link located on any of our pages during operating hours and one of our live representatives will be happy to assist you. Or click here and submit your questions via our sales inquiry form and a representative will respond to you promptly. Back To Top Custom Web Site Design FAQ's I have more questions, who do I contact? Click the Live Assistance Link located on any of our pages during operating hours and one of our live representatives will be happy to assist you. Or click here and submit your questions via our sales inquiry form and a representative will respond to you promptly. Back To Top Web Site Template FAQ's I have more questions, who do I contact? Click the Live Assistance Link located on any of our pages during operating hours and one of our live representatives will be happy to assist you. Or click here and submit your questions via our sales inquiry form and a representative will respond to you promptly. Back To Top Search Engine Optimization FAQ's I have more questions, who do I contact? Click the Live Assistance Link located on any of our pages during operating hours and one of our live representatives will be happy to assist you. Or click here and submit your questions via our sales inquiry form and a representative will respond to you promptly. Back To Top Custom Programming FAQ's I have more questions, who do I contact? Click the Live Assistance Link located on any of our pages during operating hours and one of our live representatives will be happy to assist you. Or click here and submit your questions via our sales inquiry form and a representative will respond to you promptly. Back To Top